Refund, Returns and Shipping Policy

Refund, Returns and Shipping Policy

We offer secure payment processing through Stripe, Braintree (a PayPal service), and Amazon Pay. These trusted platforms provide purchase protection, ensuring your funds are held securely until you receive your order in satisfactory condition and within the timeframe specified in our Shipping Policy (see the final paragraph). You may be eligible for a refund through these platforms for valid reasons, including delayed delivery, product damage, or receipt of an incorrect item.

To ensure the security of transactions and comply with regulatory requirements, we reserve the right to request photo identification and a signature upon delivery. In instances where discrepancies are detected regarding payment legitimacy, location verification, or other factors that may pose a risk to our business or customer security, we may cancel the order. Refunds will be processed in accordance with our bank and payment gateway policies.

What is Stripe?

Stripe is a reliable and secure online payment platform:

  • Security: Stripe uses AES-256, an industry-leading encryption standard to protect transaction communications. Additionally, payment data is encrypted before transmission, so it cannot be read without the decryption key.
  • Flexibility: Stripe supports a wide variety of payment methods, such as credit cards, bank transfers, Apple Pay, or Google Pay.
  • Integration: Stripe integrates easily into websites and mobile apps, without redirecting customers to external platforms.
  • Intermediary: Stripe acts as an intermediary between the buyer and seller, so the seller can receive payments without accessing the buyer’s bank data.

What is Braintree by PayPal?

Braintree is an online payment platform that allows businesses to accept and process payments securely. It’s an all-in-one solution that offers a payment gateway and merchant account services.

Braintree is a reliable platform as it complies with the Payment Card Industry Data Security Standard (PCI DSS) Level 1. Additionally, it has fraud protection features and card information encryption.

Some of the features of Braintree are:

  • Accepts credit and debit cards, PayPal, Apple Pay, and other payment methods
  • Allows accepting payments in over 130 currencies
  • Offers recurring billing
  • Has fraud protection
  • Offers reports and analytics
  • Has an easy-to-use interface
  • Braintree is a subsidiary platform of PayPal and is available in 45 countries.

What is Amazon Pay?

Amazon Pay is a reliable online payment platform that allows Amazon customers to use their payment methods on other websites:

  • It’s part of Amazon and is available to all Amazon account holders.
  • It uses advanced encryption technology and security protocols.
  • Payment data is secured in the Amazon account, so there’s no need to share it with the shopping website.
  • Eligible purchases are protected by the A-to-z Guarantee.
  • Allows using the payment information and saved addresses in the Amazon account.
  • Can be used on over 10,000 apps and websites, such as Uber, Swiggy, and Ola.
  • Amazon Pay is a comprehensive payment solution that offers a fast and secure way to complete online purchases.

Shipping Policies:

Motorcycle Gear Zone, LLC ships all its products throughout the national territory and Canada with UPS and FedEx. Additionally, we ship to 28 countries through DHL Express (all destinations with a postal code). These highly recognized international companies provide us with exceptional service to make your shopping experience first-rate; but it’s our Sales and After-Sales team that truly sets us apart from other stores as they will be in constant communication providing you with exact updates of your order via email and WhatsApp if you authorize us. The free delivery time within the United States and Canada is 5 to 8 business days after processing your order in our offices and warehouse, once payment is confirmed, but this can be extended up to 15 business days depending on the customs procedures required in the different international destinations. The delivery time begins to run 3 business days after receiving your order